Service Provisioning Lead (VAC-A3411)

Job description

Our client, an IT Solutions Company in Limassol, is looking for a Service Provisioning Lead. In this role you will report to the Billing Manager.

Job Duties

Responsibilities:

Lead and manage the provisioning team, offering guidance, support, and coaching to enhance team performance

Oversee the activation and deactivation of services, including Broadband, Telephony, Ship Security Alert Systems, Email, IT Services, and other Value-Added Services (VAS)

Ensure accurate and complete customer information is received for provisioning services, facilitating smooth and efficient processing

Verify and process provisioning requests, ensuring all data entered into internal systems is accurate and up to date

Coordinate with the Billing Department to notify them of completed provisioning requests and manage subscription activation and termination as needed

Monitor and optimize provisioning platform performance, identifying areas for improvement and implementing necessary updates and enhancements

Develop and maintain documentation for existing and new provisioning solutions, ensuring they are up to date and accessible

Collaborate closely with the Customer Support Manager on daily operational matters, providing updates and addressing issues or concerns as they arise

Serve as a backup for colleagues in the department during their absence, ensuring uninterrupted workflow and operations

Respond to inquiries from customers and suppliers, delivering excellent service and coordinating with the Customer Support Manager when required

Identify risks and opportunities within the provisioning process, recommending actions to mitigate risks and capitalize on opportunities for improvement 

Job Requirements

Requirements:

Bachelor's degree (or relevant qualification) in a related field

Experience in the maritime industry will be considered as a plus

Analytical mindset, capable of identifying areas for improvement and implementing effective solutions

Strong numeracy skills with a keen attention to detail

Dedicated to providing exceptional customer service and ensuring customer satisfaction

Outstanding organizational and time management abilities, with a proven track record of prioritizing tasks effectively

Able to perform well under pressure and meet deadlines consistently

Proficient in IT with practical experience in relevant software and tools

Excellent written and verbal communication skills in English

Working hours:

The working hours are 08:30-17:30, with a 1-hour of lunch break (onsite role).

Job Benefits

Salary:

The company is offering a salary based on skills and experience + 13th salary + Provident Fund after 6 months + food allowance: €50 per month

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Service Provisioning Lead - VAC-A3411. We look forward to hearing from you!