Customer Success Associate (VAC-A3370)

Job description

Our client is a Payment Service Provider in Limassol looking for a Customer Success Associate. The candidate will be responsible for building long-term customer relationships. 

Job Duties

Responsibilities:

• Establish and maintain a professional relationship with Merchants, being their main point of contact within the Company.
• Understand Clients' business objectives and tailor our payment solutions to meet their specific needs ensuring a high level of service is delivered to the Client.
• Collaborate with Sales and Onboarding Teams to ensure the complete set up of Merchant accounts in accordance with business agreements and Company standards.
• Provide comprehensive training, updates and changes to Merchants on our payment services and features.
• Monitor the performance of existing merchants by analysing the financial data and assist in improving and optimisng their payments.
• Keep regular communication with merchants on an ongoing basis.
• Proactively monitor client accounts and payment activity to identify and address potential issues.
• Respond to Client enquiries and provide effective solutions in a timely manner.
• Identify opportunities for upselling additional services or features that align with Client goals.
• Provide Clients with regular reports on payment activity and performance metrics.

Job Requirements

Qualifications:

• A minimum of 2 year’s experience within the Payment Industry, at a Payment Service Provider or within Fintech.
• Fluent English speaker. With any other languages considered advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment

Working hours:

The working hours are 9am-5.30pm with 30 minutes break (100% onsite job)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Success Associate - VAC-A3370. We look forward to hearing from you!