Spanish-speaking Call Monitoring Officer (VAC-A3252)

Job description

Our client, a CySEC regulated Forex Company in Limassol, is looking to recruit a Spanish-speaking Call Monitoring Officer. In this role you will have the capacity to get things done through persuasion, collaboration, and effective communication, able to work independently, with minimal supervision. Training will be provided.

Job Duties

Responsibilities:

Dealing with client complaints and legal matters related to Compliance

Monitoring recorded calls on a daily basis

Prepare call monitoring reports (weekly, monthly, quarterly)

Quality assurance performance: assess and evaluate the Conversion and Retention Officers’ work

Reviewing, approving and monitoring marketing communication, materials and publications in English or/and Spanish

Providing the assistance to the Head of Compliance with preparing the training and educating material for Spanish speaking staff of the Company to improve client communication practices 

Job Requirements

Requirements:

Fluency in English and High level of Spanish language – both verbal and written. Any additional language will be considered as an advantage.

Great listener with attention to detail

Critical thinker

Previous work experience in a call monitoring/Compliance role is not necessary, as the continuous education training and mentoring will be provided by the Company

Ability to multitask in a fast-paced team environment

Proficiency in MS Office

Located in Cyprus

Working hours:

The working hours are 9am – 6pm, Monday to Friday. This is an onsite position.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Spanish-speaking Call Monitoring Officer - VAC-A3252. We look forward to hearing from you!