Onboarding Customer Experience and Optimization Lead (VAC-A3168)

Job description

Our client, a leading provider of online foreign exchange (forex) trading, CFD trading and spread betting, is looking for a results-driven leader to design, optimize, and manage their registration portal, enhancing user onboarding while integrating eKYC, screening, and payment solutions. This role requires UX design expertise, and leadership experience to deliver seamless customer journeys.

Job Duties

Design and Strategy:

Lead the optimization of the registration portal for intuitive user experiences.

Translate business needs into wireframes, prototypes, and functional designs.

Streamline integration of eKYC, screening, and payment solutions.

User Research and Testing:

Conduct user research, interviews, and usability testing to refine designs.

Analyze data to identify pain points and improve user journeys.

Use A/B testing and data insights to guide iterative improvements.

Collaboration and Communication:

Align objectives with IT, product, and compliance teams.

Partner with vendors for seamless integrations and compliance adherence.

Present design concepts, research insights, and updates to stakeholders.

Continuous Improvement:

Stay updated on UX, eKYC, and onboarding trends and best practices.

Identify and address user experience challenges proactively.

Lead efforts to automate and enhance data-driven decision-making.

Job Requirements

Proven UX design experience in complex digital environments.

Strong knowledge of eKYC, screening, and payment vendor ecosystems.

Expertise in user-centered design, research, and usability testing.

Demonstrated ability to manage and mentor UI/UX designers, researchers, and analysts.

Experience building and scaling teams.

Passion for solving user pain points through innovative design.

Working hours:

Working days/Hours: 40 hours/week - Monday to Friday; Hybrid model - 3 days at the office.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Onboarding Customer Experience and Optimization Lead - VAC-A3168. We look forward to hearing from you!