Operations Coordinator (VAC-A3005)

Job description

Our client, a Fintech Company in Limassol, is looking to hire a passionate and confident Operations Coordinator. It is a very fast-paced fintech business that grows very fast and is very ambitious, and they are looking for similarly minded people who want to grow and build a career and can be proactive too.

Job Duties

• Coordinate a wide range of operational tasks across the Fintech, including;
  
  Assist clients via live chat and emails regarding payment and system queries.
  
  Liaise between payments team and clients to request payment-related information and documents.
  
  Supporting the customer during onboarding phase to ensure a smooth process.
  
  Perform diverse data entry tasks and generate comprehensive reports.
  
  Act as backup for processing manual payments and troubleshooting payment issues.
  
  Support with organising small client events and promoting the brand.
  
  Undertake ad-hoc tasks and contribute to creating documentation and agreements.
  
  Bringing ideas and suggestions to improve processes.
  
  
  

Job Requirements

Experience of Fintech operations, ie from an EMI, Payment Institution or finance, banking, finance or high risk industries.

Experience of dealing with B2B customers, rather then retail customers.

Familiarity with KYC (Know Your Customer) and KYB (Know Your Business) processes.

Familiar with Intercom / Jira / SumSub.

Proven experience in client communication via chat and email.

Ability to adjust and adapt swiftly to varied tasks and responsibilities.

Keen attention to detail.

Working hours:

The working hours are 9.00 – 5.30pm, Monday to Friday (onsite job).

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Operations Coordinator - VAC-A3005. We look forward to hearing from you!