Spanish Customer Support Officer- Adult Entertainment Industry (VAC-A2988)

Job description

Our client is a young and dynamic marketing agency for the adult entertainment industry based in Limassol are looking to hire a Spanish speaking Customer Support Officer to join their growing team. 

As a Customer Support Officer, you will service and support the growth of the client base and assist in providing exceptional service to clients. You will have the chance to work in a fast-paced environment with ample growth opportunities.

Job Duties

• Handle and resolve support tickets across all products, providing timely and effective service via live chat.
  
  Gather and review customer feedback, concerns and common issues to improve on.
  
  Promote available services and upgrades when available.
  
  Escalate issues where needed.
  
  Reviewing customer onboarding and KYC documents.
  
  Participate in testing products, updates and bug fixes for a better customer experience.
  
  Coordinate with other departments as required.
  
  
  

Job Requirements

Available to work on a shift basis rotation (6hr shifts).

Computer Literate.

Fluent Spanish and excellent command of the English Language; any other additional languages will be considered an advantage.

Attention to detail, excellent communication and organizational skills.

Ability to work freely in Cyprus.

Professionalism and positive attitude.

Previous relevant experience will be considered an advantage.

Work hours:

Shifts will be on 6 or 8 hr basis 24/7 on rotation and on site.

Job Benefits

Competitive salary

A meal will also be provided for each shift.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Spanish Customer Support Officer- Adult Entertainment Industry - VAC-A2988. We look forward to hearing from you!