English-speaking Customer Success Officer (VAC-A2980)

Job description

Our client is a leading international CySec Licensed Forex Trading Company in Limassol and they are looking for a Customer Success Officers assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. The Customer Success Officer will be helping customers understand the product and answer any questions about their trading positions.

Job Duties

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
  
  Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  
  Demonstrate impeccable telephone etiquette and management
  
  Handle back office queries
  
  Support clients with technical and troubleshooting issues
  
  Report to the management
  
  Deal with all departments to resolve issues
  
  Provide support and troubleshooting on the company’s and MT4 Trading Platforms
  
  Liaise with the Compliance Officer regarding complaints and approval of accounts
  
  Provide all relevant information to clients regarding documents and materials for becoming a client
  
  Handling client inquiries appropriately and ensuring that high level service is provided
  
  Promoting available products and services to clients
  
  Developing and maintaining excellent relationships with prospective and existing clients
  
  Contributing to team effort by achieving targeted results
  
  Assist with other duties as needed from time to time
  
  
  

Job Requirements

Degree in Business Studies or any other related field

Previous experience in a similar position will be considered as a major advantage

Excellent command of the English language is a must

Knowledge of any other languages will be considered as an advantage

Excellent spoken and written communication skills

Ability to work efficiently under pressure

Excellent computer skills (Microsoft Excel and Word)

Knowledge of MetaTrader platforms will be considered as an advantage

Working hours:

The working hours for this role are two shifts in rotation basis, from 09:00-18:00 and 10:00-19:00 Monday to Friday.

This is an onsite role.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: English-speaking Customer Success Officer - VAC-A2980. We look forward to hearing from you!