Customer Success Manager (VAC-A2838)

Job description

Our client, a well established and reputable smart payment cashier software company, is currently looking for a Customer Success Manager to join their group in Limassol.

The ideal candidate will have previous experience in building and maintaining long-term relationships by serving as an internal merchant advocate.

Job Duties

• Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals, and strategies to identify opportunities to better leverage how the client works with the company
  
  Train Merchants on the best use of our software to match their business needs and notify clients of software upgrades and schedule training on new features for the client’s staff
  
  Create awareness of product features, new product launches, services, and offerings, and share relevant industry news to maintain a close professional and strategic relationship with clients.
  
  Maintain a high level of client satisfaction through effective client support and problem determination
  
  Evaluate and analyze Merchants needs to promote the success of a business by identifying which product and processing settings features suits them best. Keep the client informed on the results of the analysis and their requests of new features and integrations
  
  Onboard New Clients, one of the most important tasks as the merchant begins their journey on using the company's technology
  
  Merchant Advocate ensuring customer feedback is heard and act upon
  
  
  

Job Requirements

2 to 3 years’ experience in Account Management, Customer Service or Business Development in the online payments industry.

University/College degree in business or related field.

Strong client relationship management skills.

Excellent problems solving skills.

Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.

Excellent verbal and written English communication

Exceptional knowledge of the Internet and how users interact with content

Understanding of search engine queries and directory sites

Previous experience working with different CRM systems and/or in-house software programs in the payment industry

Attention to detail and strong organizational skills

Must possess a strong work ethic

Eager and willing to overcome challenges

Demonstrated ability to work in a fast-paced, competitive, and fun environment

Proficient in MS Word, Excel, Outlook, PowerPoint

Knowledge and understanding of HTML/ CSS is considered an asset

Job Benefits

Attractive salary

+ 13th

+ Company benefits

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Success Manager - VAC-A2838. We look forward to hearing from you!