Retention Agent (VAC-A2828)

Job description

Our client is a Forex Broker based in Paphos and they are currently looking to recruit further high-caliber Retention Agents to join the existing team. 

Job Duties

• Ensuring the retention of existing clients and helping to continue their trading activity
  
  Maintaining a high volume of client contact via phone, chat, and email;
  
  Promoting the company's products and services in an effective and efficient manner
  
  Providing proactive and excellent client service at all times;
  
  Providing clients with ongoing updates on the market;
  
  Ensuring effective delivery of the service, meeting the company's standards;
  
  Assisting clients to continue trading;
  
  Assisting clients with any platform/financial trading related queries;
  
  Providing training to clients on the company's products and trading systems;
  
  Informing all existing clients of any new products and promotions that the company is offering;
  
  Meeting daily, weekly and monthly targets set by the company;
  
  Meeting company's KPIs;
  
  Providing ongoing professional guidance to existing clients
  
  Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service;
  
  Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity;
  
  Adhering to all company's policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements;
  
  
  

Job Requirements

Previous sales/Retention experience within the Forex industry required

Proven sales track record and ability to work on targets set by the company;

Highly competitive nature, with a desire for fast career progression;

Money-driven, enthusiastic, dynamic and self-motivated with strong sales skills;

Self-confidence and hunger for success;

Business fluency in English;

Additional languages will be considered an advantage 

Job Benefits

Basic salary 2000 Euros gross

Commissions Table

0 - 0%

30,000 - 5%

50,000 - 6%

100,000 - 7%

150,000 - 8%

200,000 - 10%

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Retention Agent - VAC-A2828. We look forward to hearing from you!