Tech Support Manager -Tier 1 Group (VAC-A2803)

Job description

Our client, a well established and reputable smart payment cashier software company, is currently looking for a Tech Support Manager -Tier 1 Group to lead their existing string team and join their group in Limassol.

Job Duties

As a Technical Support Manager, you will be responsible for the full spectrum of customer support.

You will receive emails and phone calls from customers, assess the urgency of the issues raised and investigate them, create and deliver the solutions to the customers and follow up on the issues.

If needed, you will investigate system issues with Infrastructure, consult with Sales and Accounts on the best approach to business questions, and report bugs and suggest new features to Engineering and Product Management.

Job Requirements

The ideal candidate will be:

A creative thinker, passionate about problem-solving and a proactive, assertive and a motivated self-learner.

A team player with good communication skills and with polished service-orientation capabilities.

You are able to work independently and respond to multiple requests in a dynamic work environment.

Understand and emphases "end to end" customer relations.

Desired Skills:

+2 years experience with customer service or support in Saas.

Experience with databases and SQL queries

Strong technical skills - API master (ability to understand technical documentation and implement API).

Experience and proven knowledge of Internet applications.

Understanding the basic concept of TCP/IP, DNS, firewalls and similar.

Troubleshooting skills with strong hands-on experience.

Fluency in English is a must.

Russian or any other European language would be considered an advantage.

Knowledge and experience in the Fintech industry - an advantage.

Job Benefits

Attractive salary

+ 13th

+ Company benefits

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Tech Support Manager -Tier 1 Group - VAC-A2803. We look forward to hearing from you!