Customer Support Agent (VAC-A3405)

Job description

Our client, an online casino in Limassol, is looking to hire a Customer Support Agent who will provide attentive, timely assistance to players. Turkish language skills are an advantage, but not mandatory, as we have a global user base. You’ll field inquiries, troubleshoot player issues, and maintain high service standards.

Job Duties

Responsibilities:

Customer Assistance: Respond to player queries via email, chat, and phone, offering technical and account-related support.

Issue Resolution: Investigate and resolve customer concerns quickly and effectively.

Job Requirements

Requirements:

Experience in iGaming or a similar fast-paced support environment.

Fluent in English; Turkish is a strong plus.

Adept at handling multiple requests and using sound judgment.

EU-citizenship

Ability to work full-time on-site in Limassol.

Working hours:

The working hours are 9am – 6pm (onsite role)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support Agent - VAC-A3405. We look forward to hearing from you!