Information Technology Support Engineer

Job description

About Us:

Guardbyte is a trusted managed IT services and cybersecurity provider, serving clients across Cyprus, Greece, Malta, Dubai, and Saudi Arabia. We pride ourselves on delivering innovative IT solutions and exceptional customer service. To support our continued growth, we’re looking for a motivated Junior Technical Support Engineer to join our team and develop their career in the dynamic world of IT. 

Why Join Guardbyte?

At Guardbyte, we are committed to fostering talent and helping our team members grow. As part of our team, you’ll benefit from:

• Career Growth Plan: A structured career development path tailored to your goals and strengths. 
• Continuous Learning: Access to regular trainings, workshops, and industry events to enhance your technical expertise. 
  
• Certifications: Support for achieving industry-recognized certifications to expand your skill set and professional credibility. 
  
• Knowledge Expansion: Exposure to a diverse range of technologies, projects, and clients to broaden your technical knowledge.  
  

As a Junior Technical ICT Support Engineer, you’ll play a vital role in delivering reliable IT support to our clients. This position is ideal for someone passionate about technology and eager to build a rewarding career in IT.   

Job Duties

• Client Support: Deliver responsive technical support to clients, both remotely and on-site, tailored to their unique needs. 
• System Deployment: Plan, install, configure, and maintain Windows operating systems, approved vendor hardware and software and Microsoft cloud solutions (e.g., Office 365). 
• Network Deployment: Plan, install, configure and maintain switches, firewalls, routers.
• Infrastructure Maintenance: Monitor, maintain, and optimize infrastructure solutions to ensure smooth daily operations. 
  
• Troubleshooting & Assistance: Address technical inquiries from clients, staff, service providers, and vendors with effective solutions.
• Team Contribution: Take on additional responsibilities as directed by management to support the team and company goals.  

Technical Expertise:

•  Basic understanding of Windows operating systems, Microsoft cloud solutions, Networks and IT infrastructure.  
  
• Familiarity with PC, notebook, and server hardware/software configuration.  
• Familiarity with Networks.
• Problem-Solving Skills: A proactive approach to diagnosing and resolving technical challenges. 
  
• Communication Skills: Strong interpersonal abilities to effectively engage with clients and colleagues.
  
• Eagerness to Learn: A desire to expand your technical knowledge and grow in the IT field.  
  

Job Requirements

Relevant technical certifications (CompTIA, Microsoft, etc.) or a degree in IT or a related field is preferred.  

Previous experience (internship or 1-2 years) in IT support is a plus but not required.  

Job Benefits

• Competitive Package: A salary and benefits package that reflects your skills and commitment. 
• Provident Fund.
  
• Personalized Growth Plan: Work with your manager to identify growth opportunities and track your progress. 
  
• Certification Sponsorship: We’ll cover the costs of achieving relevant certifications as part of your professional development. 
  
• Supportive Team Environment: Collaborate with a talented, driven, and supportive team that values your contributions.  
  

Ready to Kickstart Your IT Career?

Send your CV and cover letter to [email protected] with the subject line: Junior Technical Support Engineer Application.