IT Helpdesk Support Officer (VAC-A3158)

Job description

For our client, a well-reputed Financial Investments Firm, we are looking to hire a IT Helpdesk Support Officer to join our successful and dynamic team in Limassol.

Job Duties

Supports employee onboarding and ongoing needs by installing, deploying, configuring, and troubleshooting end-user equipment and apps

Acts as the first point of IT contact for any technical issues

Resolves requests for technical assistance either in person, ticketing system, or over the phone

Administers and supports desktop PC’s, laptops, printers, MFPs, VDIs, VoIP devices and smartphones

Maintains and supports in-office IT equipment and back-office systems

Maintains and tracks IT Equipment inventory stock to support everyday activities

Deploys new hardware and software as needed

Troubleshoots system and network problems, diagnoses and solves hardware/software faults

Ensures that system records and procedures are accurate and current

Assists on day to day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP

Assists on day to day administration and monitoring of the enterprise back-up systems

Job Requirements

University degree in Information Technology or a relevant field

Previous experience in a similar position will be considered as advantage

Excellent command of the English language

Ability to multitask, prioritize and work independently

Strong communication, problem-solving and organizational skills

Ability to master new technology quickly and to work in a fast pace environment

Ability to work under pressure efficiently

Job Benefits

Attractive remuneration package

Corporate fund scheme

Discretionary bonus based on company's and personal performance

Discount benefit card

Friday Lunch and daily snacks and beverages at the office

Yearly Training Budget – Udemy membership per department

Training opportunities for growth and personal development

Up to 25 days holidays per year

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: IT Helpdesk Support Officer - VAC-A3158. We look forward to hearing from you!