Retention Agent (English-speaking) (VAC-A3145)

Job description

Our client is a Financial Trading Firm in Limassol looking for English-speaking Retention Agents.

RETENTION AND FX exposure is a MUST.

Job Duties

Managing existing client relationships globally in order to retain the client relationship by offering an high level of service and market knowledge.

The Retention Officer will be responsible for the communication with existing clients and presenting the Company's services. This will entail dealing with clients' inquiries via email and telephone as well as assisting clients with queries and questions.

The Retention officer will also be providing 1 on 1 sessions to the clients to offer educational material, support and guidance whilst maintaining professionalism and the regulations towards the client.

Job Requirements

Excellent knowledge of English (native or neutral accent)

Previous online retention experience

Ability to work in a fast-paced environment

Work well under pressure

Be Computer literate

Good Knowledge of the financial Markets

Ability to work on own initiative, expand and generate business

Strong organizational, motivational and communication skills.

Job Benefits

3000 Gross Basic + Commission

Working hours:

The working hours :6am-3pm with 1 hour lunch

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Retention Agent (English-speaking) - VAC-A3145. We look forward to hearing from you!