Onboarding Officer (VAC-A2932)

Job description

Our client is a new EMI company in Limassol looking to hire an onboarding officer with EMD/EMI experience. They are part of a well-established and reputable smart payment cashier software company that has been in the market for over 10 years.

Department: Legal

Reports To: Legal & AML Manager

Job Summary:

The Onboarding Officer will play a crucial role in welcoming new clients to our platform and ensuring a smooth transition during the initial setup phase.

As the primary point of contact for new customers, the Onboarding Officer will be responsible for guiding clients through the onboarding process, addressing any inquiries or concerns, and providing exceptional customer service.

Job Duties

• Manage the end-to-end onboarding process for new clients, including gathering necessary documentation and verifying information.
  
  Conduct thorough due diligence (KYB/AML) to verify the identity and legitimacy of business clients.
  
  Ensure accurate and up-to-date documentation records of all clients for audit and regulatory reporting purposes.
  
  Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
  
  Maintain accurate records of client interactions and onboarding progress in our CRM system.
  
  Communicate effectively with clients to explain our services, answer questions, and address any issues that arise during the onboarding process.
  
  Collaborate with internal teams, including Customer Support, and Technical Support, to coordinate efforts and streamline the onboarding experience.
  
  Proactively identify opportunities to improve the onboarding process and enhance the overall customer experience.
  
  Ability to perform administrative tasks as required to support daily operations and ensure smooth workflow.
  
  
  

Job Requirements

Proven experience in conducting due diligence for onboarding within the financial services, fintech, payment industries, or an EMI environment, along with a background in customer service, client onboarding, or similar roles, preferably in the financial or technology sectors.

Strong understanding of KYB due diligence procedures.

Holder of any related

Bachelor’s degree.

Proficiency in using CRM systems and other relevant software tools.

Knowledge of regulatory requirements related to payments and financial services is preferred.

Strong communication skills, both verbal and written, with the ability to effectively engage with clients and internal stakeholders.

Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

A customer-centric mindset with a passion for delivering exceptional service and building long-term relationships with clients.

Job Benefits

2500-3000 Gross monthly

+13th

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Onboarding Officer - VAC-A2932. We look forward to hearing from you!