Customer Service Representative (VAC-A2849)

Job description

Our client, a Group of Companies involved in the Shipping Industry, is looking for a Customer Service Representative to join the team of one of their entities based in Limassol. They are looking for an individual who has the potential to grow alongside the company. 

The client helps create the right environment for their dedicated staff by providing a flexible, fun, friendly, and family feel. They care about their staff, in fact, their culture is developed by them, for them. Driven by family values they wish to hire people that value their multinational multilingual, culture, working along the globe.

Job Duties

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
  
  Responding promptly to customer inquiries
  
  Communicating with customers and suppliers through various channels
  
  Acknowledging and resolving customer complaints
  
  Knowing company’s products and services and stay updated with principal’s portfolio
  
  Follow company’s procedures, ethics, values and culture during performing daily tasks
  
  Processing orders, through ERP and update customers systems upon requests
  
  Keeping records of customer interactions, transactions, comments, and complaints
  
  Communicating and coordinating with colleagues and responsible sales representative as necessary.
  
  Providing feedback on the efficiency of the customer service process
  
  Ensure customer satisfaction and provide professional customer support
  
  
  

Job Requirements

University degree, or equivalent, with focus on shipping or business administration

Experience working with customer support

Experience in the shipping industry is a plus

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM and ERP systems and practices

Customer orientation and ability to adapt/respond to different types of characters at multinational environment.

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

Previous experience in similar position will be considered as an advantage

Fluency in both Greek and English is a must, both written and oral

Working Hours:

Monday – Wednesday 8.30 – 17.30

Thursday 8.30 – 17.00

Friday 8.30 – 16.00

Lunch break 13.00 – 14.00

This is an onsite role

Job Benefits

The client is offering a salary based on qualifications, experience and skills.

Additional benefits: 13th & 14th Salary, Provident Fund

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Service Representative - VAC-A2849. We look forward to hearing from you!