Customer Service Coordinator (VAC-A2826)

Job description

Our client, a leading clinic in the field of Gynaecology and Vitro Fertilization in Cyprus is looking for a Customer Service Coordinator to join their growing team in Limassol.

If you are passionate about making a meaningful impact on the lives of individuals seeking fertility solutions, we invite you to explore this exciting opportunity to join the team.

Job Duties

• Be the first and most important point of contact for client requests / leads originating from abroad who are interested in visiting our clinic for therapies and treatments.
  
  Follow up and organize the complete step by step therapy process for clients in collaboration with our doctors, nurses and administrative personnel.
  
  Respond to client inquiries, explain therapeutic plans and organize appointments.
  
  Coordinate the whole communication process to effectively assist clients to visit Cyprus and our clinic and support them during an approximate 10-day stay.
  
  Provide tourist information to clients to ensure their stay in Cyprus is a pleasant one.
  
  Carry out relevant background research on competition for similar services.
  
  Manage the CRM database and update client records and reports.
  
  Collaborate with the team, introduce clients and coordinate departments.
  
  Achieve customer satisfaction, serve their needs and show understanding.
  
  Assist clients fill up relevant application documents.
  
  Issue receipts and invoices and carry out collections and payments.
  
  Training and support will be provided.
  
  
  

Job Requirements

Previous experience in Customer Service is a must.

Diploma / degree in Marketing / Business Administration / Management or other related field is an advantage but not an absolute requirement.

Flexible person who can respond to client messages on WhatsApp or email anytime.

Friendly, polite, customer oriented, solutions finder and problem solver.

Fluency in communication in English and Greek in both written and verbal language.

Typing, computer and software expertise and skills.

Knowledge of GESY system operation.

Flexible, adaptable and proactive person who takes initiatives.

Strong organizational and time management skills.

Dynamic, organized person, who can equally work individually or as part of a team.

Valid driver's license and reliable transportation for out of office tasks.

Job Benefits

Competitive salary based on previous experience

Bonus with monthly incentives package based on KPIs.

Working Hours:

Monday- Friday 9am- 6pm

On call for two weekends per month.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Service Coordinator - VAC-A2826. We look forward to hearing from you!