Client Services Support Specialist/Financial Technology (VAC-A2782)

Job description

Our client, a leading financial services consultancy group, is looking to recruit a Client Services Support Specialist/Financial Technology to work from their offices in Nicosia. 

Job Duties

• Providing 1st level support on customer enquiries on company’s products and services via telephone, web calls or email.
• Liaising with other departments and routing tasks to them to solve customer enquiries that require further investigation.
• Developing and maintaining excellent relationships with existing and prospect clients.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Ensuring that high level service is always provided to customers.
• Representing the company in a professional manner at all times.
• Following standard processes and procedures and completing any other duties in coordination with the head of the department.

Job Requirements

• University or College degree in Finance, Business Administration, Technology, or any other related field.
• Excellent command of the English and Greek languages, both verbal and written.
• Computer literacy and knowledge of Microsoft Office.
• Excellent analytical and numerical skills.
• Dynamism and ability to deliver results in a timely manner.
• Excellent problem-solving skills.
• Customer service mindset.
• Team spirit with strong relationship-building and interpersonal skills.

Working hours:

The working hours are Monday – Friday, 09:00 – 18:00 with 1 hour lunch break. There is flexibility regarding starting times from 08:30 – 09:30 and finish work accordingly.

Afternoon off on Fridays or Wednesdays (to be agreed with Manager)

Working from home 1-2 times per week depending on workload.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Client Services Support Specialist/Financial Technology - VAC-A2782. We look forward to hearing from you!