Brand Ambassador Agent (VAC-A2701)

Job description

Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a Brand Ambassador to join their team based in Limassol.

As a Brand Ambassador, you will interact with customers and assist them and be in charge of making sure that the customers in your market are having a top-notch experience by:

• Caring for new customers and make sure they are having a great experience
• Creating individualized campaigns and communicate them to the customers by phone, emails and sms.
• Providing help to customers experiencing problems in the payment process
• Going the extra mile to engage customers

Job Duties

• Effectively communicating with customers in their designated language.
• No similar experience is needed, an extensive training package is provided by the company. A great attitude is what we are looking for.
• Excellent writing and communication skills
• Ability to multitask and self-manage your workload
• Ability to work shifts
• Ability to work independently as well as being a team player
• Positive attitude
• Result oriented
• Computer literate (Excel, Word, Email etc) 

Job Requirements

• Native English level
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness 

Job Benefits

• Excellent work environment
• Attractive salary package
• Monthly and Annual incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enroll in Company's medical insurance plan
• Possibilities to enroll in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

Working hours:

Monday through Saturday. Sundays are always off, and agents work only one Saturday every three weeks.

Shifts:

Monday to Friday earliest shift starts 10:00am latest shift finishes 03:00am in rotation. For example 1 week working from 10:00am to 19:00pm then weekend off next week 13:00pm to 22:00pm weekend off and then working 18:00pm to 03:00am then weekend off.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Brand Ambassador Agent - VAC-A2701. We look forward to hearing from you!