Spanish Retention Officer (VAC-A2695)

Job description

Our client, a CySEC licensed FX Company in Limassol, is looking to hire a fluent Spanish-speaking Spanish Retention Officer. You will play a crucial role in maintaining and nurturing relationships with existing clients while also cultivating new business opportunities. The candidate needs to be based in Limassol.

Job Duties

• Developing and managing ongoing private client relationships.
• Generating trading clients from new leads.
• Providing professional guidance and the highest level of service to existing and new clients.
• Delivering excellent and proactive client service, addressing customer needs and trading-related queries promptly.
• Explaining payment process mechanisms to clients.
• Keeping clients informed with ongoing updates on market developments.
• Ensuring customer satisfaction through clear and professional communication.
• Assisting clients with deposits and withdrawals.
• Adhering to company policies, procedures, and compliance obligations.

Job Requirements

• Previous experience in client retention in Fintech.
• Fluent Spanish, professional English. Portuguese will be highly valued.
• Proficiency in computer skills.
• Familiarity with various trading platforms and tools.
• Strong interpersonal skills and the ability to collaborate effectively with colleagues.
• Ambition, passion, and self-motivation, with a focus on achieving sales goals.
• Confidence and a drive for success
• Located in Limassol
• EU-citizenship or valid work permit for Cyprus.

Working hours:

The working hours are Monday – Friday from 9am – 6pm (onsite job)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Spanish Retention Officer - VAC-A2695. We look forward to hearing from you!