Senior Operations Officer (VAC-A2657)

Job description

Our client is an International Logistic company with offices in both Nicosia and Limassol and due to continuous growth , they are looking to recruit a Senior Operations Officer who can be based either at their Nicosia or Limassol offices and who will be reporting directly to the Operations Manager.

Job Duties

• Ensure proper implementation of the company policies, procedures and system.
  
• Continuously focus on the corporate goals, results of “100% customer satisfaction’.
  
• Participate in acquiring new business deals for the company
  
• Communicate specific cargo details to concerned parties to decide on appropriate transportation method
  
• Liaise with third parties to move goods (by road, air or sea) according to customers’ requirements
  
• Monitor Progress versus Plan.
  
• Handling all inquiries received from customers and deliver best rates and service.
  
• Negotiate better airfreight / sea freight / land freight rates with principals, shipping lines, airlines and other service providers
  
• Conduct bi-weekly and monthly meetings with the department manager
  
• Follow up with the sales team to ensure client satisfaction.
  
• Maintain good business relations by ensuring having relations with key accounts.
  
• Monitor Key accounts.
  
• Handle operation claims in coordination with the department manager
  
• Ensure timely closing of jobs and reporting to the accounting department.
  
• Build a good relationship with Carriers (air and sea) in coordination with the Department Manager.
  
• Monitor rules, regulations, and procedures.
  
• Conduct field visits (when necessary) with sales team to ensure customer’s support and satisfaction.
  
• Maintain current knowledge of relevant legislations, political situations and other factors that could affect the movement of freight.
  
• Assist clients in the event of a claim
  
• Handle minor problems related to transportation of cargo and report major issues to operations manager
  
• Participate in consolidation of information and preparation of reports as requested by department manager.
  
• The dynamic business environment might bring changes in job nature induced by new technology, new business lines, new regulations...
  
• The company might require the job holder to carry out additional tasks that he will be trained and coached on
  

Job Requirements

• Bachelor Degree in Business Administration with emphasis on Transportation and Logistics
  
• 5-7 years of experience in the Freight Forwarding field
  
• Positive attitude
  
• People-oriented
  
• Detail-oriented
  
• Organized and efficiently manages time
  
• Tactful
  
  Job Requirements:
  
• Flexibility in working hours
  
• Knowledge of freight forwarding concepts
  
• Knowledge of all port authority procedures and regulations
  

Job Benefits

• 1600 gross monthly
  
• x 13 Salaries
  
• Monthly commissions
  
  Working hours:
  Monday to Friday 8:00am to 16:30
  
  TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Senior Operations Officer - VAC-A2657. We look forward to hearing from you!