House Manager / Operations (VAC-A2637)

Job description

Our client is looking for an House Manager / Operations Manager for one of their high-end luxury properties in Limassol.

The client is an  established property entity, whose core business is Real Estate in Limassol. They need a leader who can manage and motivate the existing team of professionals to provide excellent service to the residents of the building.

The ideal candidate must display sound judgment, honesty, trustworthiness, loyalty, and diplomacy.

The residency is a high-rise residential building located in the heart of Limassol’s Tourist Area, just 100 meters from the sea. It comprises 1-4 bedroom residences with stunning panoramic views and various amenities.  

The House Manager will be responsible for fully managing the operations of the building while ensuring a high level of guest satisfaction.

The successful candidate will be based at the property and will be responsible for maintaining all the reception areas clean and free from hazards ensuring smooth running, and serving Guests and Unit Owners, VIPs, and repeat Guests impeccably, most efficiently, and effectively, upon their arrival and departure and throughout their stay. He/she will deliver the highest possible standards of service according to our standards and provide a safe environment by understanding and identifying any potential hazards and implementing corrective actions according to the Health/Safety guidelines and procedures of the property.

Job Duties

General / Customer Service:

• Oversee the operation of The Icon Limassol, ensuring it is properly maintained indoors and outdoors, aiming at exceeding the guest’s expectations.
  
• Coordinate with the Front Desk, Housekeeping, Security & Maintenance to monitor the coordination between them for smooth & efficient operations.
  
• Coordinate with the restaurant and gym to ensure the smooth operation of the building and provide the best guest experience.
  
• Maintain an excellent level of commercial awareness and build and maintain relationships with internal and external guests.
• Implement operational policies and procedures to enhance efficiency and service quality.
  
• Ensure understanding and adherence to all services and operations of the building and guest satisfaction with their accommodation experience.
  
• Handle guest concerns and complaints with professionalism and a commitment to resolution.
  
  Team Management:
  
  
• Supervise and monitor the performance of all the staff in coordination with Department Supervisors.
  
• Oversee the weekly rotas to ensure adequate cover at all times to ensure the provision of a consistent service.
  
• Maintain effective communication with all teams, provide updates, address concerns, and foster strong working relationships.
  
• Manage team’s performance through active leadership and coaching, setting expectations for the performance and working with each team member to achieve KPIs on all assigned duties.
  
• Identify training needs.
  
  Property Management:
  
  
• Monitor owner/tenant leases and notify unit owners and tenants of upcoming expirations.
  
• Maintain daily logbook documenting all activities of the Building & Maintain all documentation of the Building.
  
• Monitor all insurance coverage and administer the filing of all claims made on behalf of the owners.
  
• Manage the operation of the Public Parking located in the basement of the building (including but not limited to, financial reporting, maintenance, agreements, deposit collections etc)
  
• Monitor the Building Management System (BMS) and take action when required.
  
• Producing monthly and ad-hoc reports on service usage and service issues to ensure that owners and management receive appropriate information in an accurate and timely manner.
  
• Manage the budget of the building achieving stand-alone productivity for business.
  
• Be responsible for all the Health & Safety matters, ensuring working practices are safe and comply with the legislation
  

Job Requirements

• University Degree in Business Management, Business Administration, Operations Management, Hospitality or related field. MBA will be considered as an advantage.
  
• At least three years of proven experience in operations management, with a track record of successful leadership; the hotel industry is preferable.
  
• Excellent command of the English and Greek languages, both written and oral; knowledge of additional languages is a plus.
  
• Strong analytical, problem-solving and complaint-handling skills.
  
• Excellent communication, organizational and interpersonal abilities.
  
• Commitment to delivering exceptional guest experiences and maintaining high standards of service.
  
• Leadership and team management skills, fostering a positive and collaborative diverse work environment.
  
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
  
• A good eye for detail and desire to take responsibility, through to resolution, for issues and concerns generated by customers and guests.
  
• Ability to prioritize work, work well under pressure, and meet deadlines.
  
• Excellent computer literacy.
  

Job Benefits

• 30K per annum including the 13th salary.
  
• Yearly bonus based on performance.
  
• Free Parking.
  
• Monday to Friday 8am – 5pm or 9am – 6pm with one hour break.
• 21 days of annual leave paid by the company.
  
• Learning & Development.
  
• Positive and vibrant working environment.
  
• Opportunities for growth.
  
  TO APPLY for this job opportunity, send your CV (in English please) and include the reference: House Manager / Operations - VAC-A2637. We look forward to hearing from you!