Customer Support and Onboarding KYC Specialist (VAC-A2619)

Job description

A Fintech company (Licensed Crypto Exchange platform) in Larnaca is looking for a Customer Support and Onboarding KYC Specialist.

Job Duties

• Effectively handle new and existing client base and customer support via chat, email and social media channels
  
• Resolve any issues by clarifying the customer’s requests
  
• Excellent customer service and complaints handling experience
  
• Servicing applicants by providing product and service information and resolving problems through our customer support platform.
  
• Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants;
  
• Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file;
  
• Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence;
  
• Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm’s investors are based;
  

Job Requirements

• Previous experience in onboarding customers of a technology platform;
  
• Anti-Money laundering previous experience;
  
• Advanced proficiency in written and spoken English;
  
• Ability to learn new technologies quickly;
  
• Able to multitask and work independently;
  
• Passion for solving customer issues in a fast-paced environment;
  
• Experience working with Zendesk or similar ticket management tool;
  
• Ability to communicate with customers to solve any questions.
  
• Ability to communicate with customers to solve any questions.
• Crypto experience will be considered an advantage.
  
  Working hours:
  
  The working hours are 9am-5pm Monday to Friday (onsite). Occasionally needed overtime and weekend coverage.
  
  TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support and Onboarding KYC Specialist - VAC-A2619. We look forward to hearing from you!