German-speaking Customer Success Officer (VAC-A2610)

Job description

Our client is a leading international CySec Licensed Forex Trading Company in Limassol and they are looking for a German-speaking Customer Success Officer to assist customers with complaints and questions, provide customers with information about products and services, take orders, and process returns. The Customer Success Officer will be helping customers understand the product and answer any questions about their trading positions. The role requires the ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday. Experience in the forex industry is a plus, however experience in a Customer Support role from another industry can work. The duties involve communication with clients via phone and live chats, KYC checks, trading activity checks etc.

Job Duties

• Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
  
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  
• Demonstrate impeccable telephone etiquette and management
  
• Handle back office queries
  
• Support clients with technical and troubleshooting issues
  
• Report to the management
  
• Deal with all departments to resolve issues
  
• Provide support and troubleshooting on the MT4 Trading Platforms
  
• Liaise with the Compliance Officer regarding complaints and approval of accounts
  
• Provide all relevant information to clients regarding documents and materials for becoming a client
  
• Handling client inquiries appropriately and ensuring that high level service is provided
  
• Promoting available products and services to clients
  
• Developing and maintaining excellent relationships with prospective and existing clients
  
• Contributing to team effort by achieving targeted results
  

Job Requirements

• Degree in Business Studies or any other related field
  
• Previous experience in a similar position will be considered as a major advantage
  
• Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
  
• Excellent spoken and written communication skills
  
• Ability to work efficiently under pressure
  
• Excellent computer skills (Microsoft Excel and Word)
  
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday

Working hours:

Rotational shifts from 09:00 to 18:00 and 10:00 to 19:00, 12:00 to 21:00, Monday to Friday (no weekends and public holidays). This is an onsite role

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: German-speaking Customer Success Officer - VAC-A2610. We look forward to hearing from you!