About the company
VIP Account Manager (VAC-A2492)
limassolPermanent
35 days ago Recruiting Agent
Job description
Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a VIP Account Manager to join their team based in Limassol.
Job Duties
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Generate sales leads.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Promoting a “Safer Gaming” philosophy.
- Staying up-to-date on rules, processes, and licencing needs.
- Go above and beyond when engaging customers.
Job Requirements
- Fluent in English
- Proven customer service experience handling VIP Clients would be considered an advantage but not a requirement.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices will be considered as an advantage.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters.
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure.
- Accountability and conscientiousness.
Job Benefits
- Excellent work environment.
- Attractive salary package.
- Monthly and Annual incentive Bonus.
- Monetary vouchers on Birthdays and other special occasions.
- Fully equipped kitchen and in-house entertaining space.
- Options to enroll in Company's medical insurance plan.
- Possibilities to enroll in Company's pension plan.
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
- Casual Dress Code.
- A chance to advance professionally inside one of the world's largest iGaming organisations.
TO APPLY for this job opportunity, send your CV (in English please) and include the reference: VIP Account Manager - VAC-A2492. We look forward to hearing from you!